General service
- Routine care
- Wall & ceiling units
Filters washed, coil and blower wheel brushed, drain line flushed and the outdoor fan checked. This is the regular upkeep that keeps a healthy unit cooling well.
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Home & small-office aircon care
Cooler rooms. Cleaner coils. Quieter nights.
Mara Atlas services split, multi-split and ducted systems. Each unit is washed, checked and tested in one tidy visit. You get a plain written note of what we found, and a quote before any repair.
Services
Pick the job that matches your unit
Not sure which one you need? Describe what the unit is doing in the booking form, and we'll suggest the right visit before we arrive.
Chemical wash
- Deep clean
- Smells & mould
We take the indoor unit apart and soak the coil and blower in a non-corrosive cleaner, then rinse them clear. It's the fix for musty air, black specks and airflow that has faded over time.
Book this serviceGas check & top-up
- Weak cooling
- Iced pipes
We take pressure readings and search the flare joints for leaks. Refrigerant is only topped up once any leak has been found and sealed, so you're not paying for gas that escapes again.
Book this serviceRepair & diagnosis
- Faults & error codes
- Written quote
For water leaks, noisy fans, blinking lights and units that won't start. We trace the cause first and explain it plainly. Parts are only fitted after you approve the quote.
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The visit
What happens once we're through the door
Same order, every unit, every time. Your room stays clean and you know exactly what was done.
Protect the room
Dust sheets go down under the unit, furniture is covered and the power is safely isolated before any panel comes off.
Take a before reading
We note airflow and supply-air temperature first, so the difference after cleaning is measured rather than guessed.
Clean every part
Filters, coil, blower wheel, drain tray and drain line, plus a check of the outdoor unit's fan and fins.
Test it running
The unit runs in cooling mode while we check drain flow, listen for fan noise and compare readings.
Hand over a note
A short written summary of what was done, what we saw and anything worth keeping an eye on.
Warning signs
Is your unit asking for attention?
These are the symptoms we're called out for most, with the visit that usually sorts each one.
Water dripping indoors
Usually a clogged drain line or an overflowing tray behind the front panel.
Likely fix General service
Musty or sour smell
Mould and grime have built up deep in the coil and blower, where brushing can't reach.
Likely fix Chemical wash
Slow to cool the room
Dirty filters and coils choke airflow, and low refrigerant can make it worse.
Likely fix Service or gas check
Rattling or grinding
Loose panels, a blower wheel out of balance or bearings that are starting to wear.
Likely fix Repair & diagnosis
Ice on pipes or coil
Frost points to restricted airflow or a refrigerant leak. Switch the unit off until it's checked.
Likely fix Gas check
Blinking lights or codes
The unit has detected a fault itself. Note the pattern or code and include it in your booking.
Likely fix Repair & diagnosis
Care plans
Choose a rhythm that suits how you use it
How often a unit needs care depends on how hard it works. Start with a single visit and move to a plan whenever it makes sense.
Single visit
For a one-off clean, a new-to-you home, or a unit that has started acting up.
- Any service from the list
- Written visit note
Twice a year
For bedrooms and living areas cooled most evenings through the warmer months.
- Two general services a year
- Reminder before each visit
- Chemical wash when it's due
Every quarter
For units running most days: home offices, shops, studios and server corners.
- Four scheduled services a year
- Drain line checked every visit
- Visits timed around your hours
Every quote is confirmed in writing before work starts. No surprises on the day.
FAQ
Good questions before booking
If yours isn't here, add it to the notes in the booking form and we'll answer when we reply.
How often should my aircon be serviced?
Most home units do well with a general service twice a year. Units running most days, or in dusty spots near roads, benefit from quarterly care.
General service or chemical wash?
A general service keeps a healthy unit clean. A chemical wash is a deeper strip-down clean for smells, visible mould or airflow that a regular service no longer restores.
Do I need to be home?
Someone needs to let us in and show us the units. After that you're free to carry on with your day, and we'll walk you through the note at the end.
Will it make a mess?
Washes are wet work, so we lay sheets, use a collection bag under the unit and wipe down the area before we leave.
Do you top up gas every visit?
No. Refrigerant isn't used up in normal running. If it's low there's a leak, so we find and fix the leak first and only then recharge the system.
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Tell us about your units
A few details help us bring the right tools and give you an accurate time on site.
- 01We reply by email to confirm the service and suggest a time.
- 02You receive a written quote for the visit to approve.
- 03We arrive in the agreed window and follow the five-step visit.